泽维尔•马丁
泽维尔•马丁 is Vice President, Market Development at Alcatel-Lucent Enterprise.
泽维尔•马丁
Vice President, Market Development, Alcatel-Lucent Enterprise泽维尔•马丁 is Vice President, Market Development at Alcatel-Lucent Enterprise. 在这个角色中, he leads the Solution Marketing and Business Intelligence team for the Communications Business Division.
Xavier has more than 25 years of management experience in the software solutions industry, including business intelligence and 客户 service. In 2013, he published “Make It Personal”, a book that explains how organizations can leverage technology and consumer-led transformation to enter a new era of enterprise communications, heralding what it’s nowadays known as Digital Transformation.
Xavier has a Master’s degree in Telecom and Computer Sciences from Supinfo, Paris, France.
作者的帖子
From 客户 service to 客户 satisfaction
新兴技术, including artificial intelligence, is driving the shift from 客户 service to 客户 satisfaction.
IT Investment cashes in with digital dividends
投资运营, 客户s and employees is required to reap digital dividends and tangible business outcomes.
Operational excellence means optimising technology
Business leaders are prioritising operational excellence as they strive to reap digital dividends with tangible outcomes.
Navigating Digital Age Communications in the new normal
Today the question is not ’if’ but rather ‘when and how’ digital age communications should be implemented in the global enterprise operational model.
